IMPORTANT MESSAGE

BERRY'S WILL BE CLOSED ON MONDAY 26TH FEBRUARY

OUr contact details

Name: Adrian Rigg

Address: 1 The Orchard, Pot House Hamlet, Silkstone, Barnsley, S75 4JU

Phone Number: 01226 203074

E-mail: visioncare@berrysopticians.co.uk

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, this may include your name, address and details to contact you directly including mobile phone and email address.)

• The information is gathered in order to provide you with the best service and is for our use only and not divulged to third parties.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • In order to answer any queries or questions you may have about our services.
  • To arrange and book appointment times for our services.
  • To allow us to communicate with you and send reminders for our services.

We use the information that you have given us in order to:

  • Communicate directly with you.
  • Provide you an appointment for one of our services.
  • To remind you of your appointment if one is required.

We may share this information with your General Practitioner or the NHS. This is not shared directly from this website and would only be applicable after receiving a service from ourselves and if you require treatment for a condition we cannot treat in store.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting the address at the top of this privacy policy.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.

The reasons for collecting this information are outlined in the above paragraph, and we stress this information is only used in order to provide an essential service and nothing more.

How we store your personal information

Your paper information is securely stored in a locked filing cabinet on the retail premises and also on personal computer database as backup.

We keep your essential information including name, address, contact details, occupation, health and medication details and GP information for a minimum period of 7 years. We will then dispose your information by shredding paper records and anonymising computer records as to unrecognisable.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at the Orchard address at the top of the privacy policy if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

1 The Orchard,
Pot House Hamlet,
Silkstone,
Barnsley,
S75 4JU.

Email: visioncare@berrysopticians.co.uk

Phone: 01226 203074

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk